Water Meter Replacement

The City of Hermiston is undergoing a major change in the way that we read customers’ water meters, as well as the way that we provide useful usage information to customers. This project will ultimately replace every water meter in the city by the end of 2017, with most of the work targeted to be completed between July and the end of September.

This project is ultimately paid for through the rates paid by customers, but will create a number of major benefits to customers. The new system will greatly reduce the amount of labor needed for the City to physically read each meter in the City; which means we will be able to re-allocate those employees to doing the other important work of maintaining our overall system. Also, the new system will provide customers with the ability to track their usage in a much more detailed manner by creating an online account; which will allow customers to more easily control, and possibly lower, their water bills through more efficient management of their water usage.

Background Information

Meter Replacement Background (PDF)



July 24th Update

National Meter and Automation (NMAA) has started on Hermiston's water meter replacement project. 

NMAA personnel will begin by cleaning debris out of meter boxes over the next couple of weeks in the Southwest area of town in preparation for meter replacements.  Many meter lids/tops will be modified & some may receive a replacement box top to accommodate a component of the meter.

NMAA will also be installing insulation in the meter box, providing protection of the new equipment in cold weather. This eliminates customers needing to pack insulation prior to winter & removing it in the spring. 

It will be important the new insulation remain in its original location year-round, to protect meters from winter freezing. Customers will no longer be asked to remove insulation in the spring.

Once a meter has been replaced, customers will receive a notice to flush either an outside faucet or a tub faucet for the first water drawn (one to two minutes is typically sufficient), to expel any air or debris, then other fixtures & appliances may be used. Again, at no time will the contractor need access into your home.

Contractors are currently working within ‘Set 3’ on the water meter reading map. Click HERE to view the map.

Please call City Hall at 541-567-5521 if you have further questions.


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