Consumer Notice: Water Line Insurance

Release Date: 


The City of Hermiston has been receiving questions from concerned homeowners in recent days about solicitations they’ve been receiving from a company called Home Serve.  The solicitations concern “water service line coverage.”  The company offers an optional water line insurance program.


The City of Hermiston advises residents that Home Serve is not associated with the City of Hermiston, and that the mailings are being generated by Home Serve as a solicitation for business, not as an advisory by the city.


The City of Hermiston is responsible for repair of the portion of water lines that lie in the public right of way.  Hermiston homeowners continue to be responsible for repair of the portion of their water service lines that lie on their private property.  As with other insurance matters, homeowners must evaluate and decide for themselves whether the potential benefits of insurance coverage through Home Serve is worth the cost.

Accessibility Statement - The City of Hermiston is committed to making its electronic and information technologies accessible to individuals with disabilities. We are currently in the process of upgrading our web site to ensure we meet or exceed the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content.

For more information on how to report an issue related to the accessibility or how to file a formal Section 504 or ADA (Title II) complaint about the accessibility of any content on our website, please see our full Accessibility Statement.

Anti-Discrimination Policy - It is a policy of the City of Hermiston that there will be no discrimination or harassment on the grounds of race, color, sex, marital status, religion, national origin, age, sexual orientation, or disability in any educational programs, activities or employment. For more information, visit the Anti-Discrimination Policy page.